(Clarkesville) – Habersham EMC has announced that it has received the 2023
Customer Satisfaction Award from the American Customer Satisfaction Index (ACSI®).

This selection is based on the results of our comprehensive member survey, where members evaluated their overall
satisfaction with our services, how well we met their expectations, and how closely we aligned with
their ideal cooperative experience.

Members were asked to rate various aspects of their experience with Habersham EMC, with a particular
focus on these core components, which are integral to the proprietary ACSI methodology. The
responses have placed Habersham EMC’s ACSI score significantly above the industry average for publicly
measured utilities, as reported in the 2023 ACSI Energy Utility Study.

A news release from HEMC said this award is a testament to Habersham EMC’s unwavering commitment to providing the best possible
member experience. We are incredibly proud of this recognition, which affirms that our continuous
efforts to serve our members with excellence and dedication are truly appreciated.

“We are deeply grateful to our members for their trust and support,” said Bryan Ferguson, President &
CEO at Habersham EMC. “This award motivates us to continue striving for excellence and reinforces our
commitment to meeting and exceeding our member’s expectations.”

The release stated, that Habersham EMC remains dedicated to constant improvement and delivering top-tier services to its
members. This recognition from ACSI is not just a milestone but also an inspiration to keep enhancing
our services for the benefit of our community.